Privacy Policy

Terms of Sale

By ordering, you’re committing to buy our product with the terms & conditions stated. Availability & order price are subject to confirmation. Shipping may be delayed due to postal issues & factors over which we have no control. We reserve the right to deny any requests. If we accept your order, we’ll notify you by email & confirm the party you’re contracting. You are solely responsible for contracting with third-party vendors & their terms of sale. When ordering, ensure the details are correct, your card is authorized & there are sufficient funds. Prices for international products & services may shift, & all advertised prices are subject to change.
Our Contract

Upon placing an order, you will receive an acknowledgment email confirming your order. This email is merely an acknowledgment and does not constitute acceptance of your order. A contract between us will not be formed until we receive a signed art sheet confirmation email included in the contract formed.

Pricing and Availability
While accuracy is a cornerstone of our service, errors can sometimes arise. Should a discrepancy in pricing be found after you have placed an order, you will be notified at once and provided the opportunity to reconfirm at the accurate cost or elect to cancel. If contact cannot be made with you, the order is deemed cancelled. If you have already paid, you will receive a full refund. Delivery fees may apply; these are made known and included in the ‘Total Cost’ when relevant.

Disclaimer of Liability
The information on this website is provided with no guarantees, conditions, warranties, or guarantees of accuracy. Silveradoh Promotional Products, suppliers, and advertisers expressly dismiss any other conditions, warranties, or other implications by law, custom, or equity. We decline all liability for any damages, including direct, indirect, consequential, punitive, or incidental, loss of use, profits, data, goodwill, or substitute goods/services. This does not affect Silveradoh Promotional Products’ liability for death/injury caused by its negligence, fraudulent misrepresentation, or other Liability excluded or Limited under applicable Law.

Ready to Order:

· Approve your quote by replying to this email to advising you are ready to proceed.
· An artwork approval will be supplied for all orders – This must be signed and returned before production and production lead times will commence.
· Artwork must be supplied in either .eps or .pdf in vector format.
· First 2 art mock-ups are FREE. Charges will apply after 2 art sheets.

Terms of Trade:

· New clients – We will require a 50% deposit of the invoice before production will start.
. For Custom orders we require full payment of the invoice before your order will be put into production
· All orders over $5000 will need a 50% deposit for the order to be started
· For all Clothing orders we require a 50% Deposit for the order to be started

· Account Customers – Terms are stated on the Invoice
· If your order is undecorated we require full payment of the invoice before your order will be dispatched.
· We accept Direct Deposit, Visa, and MasterCard – a 2% surcharge applies for all credit card transactions.
· Your quote is valid for 15 days from the above date.
· Alterations to quantities quoted may incur a price variation.

Complaints

We have an efficient complaint-solving process to address any disputes that may arise. Please don’t hesitate to reach out with any concerns!